Client Services

Terms & Conditions

Your satisfaction is our utmost priority. Should you have any questions or concerns please do not hesitate to contact us. We welcome all feedback and are always happy to hear from you.
Your order will be accepted for refund or exchange if returned in original condition within five (5) days from the date of purchase for a store credit. Some exceptions may apply.  Please note that all sales are final on custom orders, upholstered and sale items. 

Our distribution centre ensures proper receiving, shipping and handling of all our orders. Each product is formally inspected to guarantee your satisfaction prior to delivery. We provide the highest level of customer satisfaction with our trained staff and fleet of trucks offering a seamless process from start to finish. studio b will arrange delivery locally, across Canada and around the globe.

Privacy Policy

At studiob, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect from you when you is used to process orders and to provide a more personalized experience. We always work with the utmost of discretion.

Your personal information is used solely to process orders and provide the best customer experience. studio b works with other companies that help provide products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies your personal information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only and we require that the companies safeguard your personal information in accordance with studio b policies.

At your option, your personal information can be used to keep you up to date on new products and promotions through our e-newsletter.  

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This Website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.

In addition, all studio b employees take your personal information very seriously, and all employees must learn and obey our security policies. Access to member’s personal information is limited to key management personnel and our services department.